This refund policy outlines the procedure and process of issuing a refund.

Should an error be made in the amount of any donation, you – as the donor – have 60 days in which to notify Variety (NSW/ACT) of the error.

All requests for refunds must be made in writing and directed by email to: contactus@varietynsw.org.au

or by post to:

Head of Finance and Corporate Services

Variety – the Children’s Charity (NSW/ACT)

Locked Bag 1590 St Leonards NSW 1590

The request should have the details of the initial donation including the date, amount, name of the donor, the receipt number and the nature of the error. If the error is in relation to a tax invoice that was issued, the incorrect amount immediately becomes void and invalid, and a new tax invoice will be issued for the corrected donation.

Of course, should an error be made by Variety (NSW/ACT) or its financial institution(s), full refunds will be made immediately upon notification of the error and all costs borne Variety (NSW/ACT).

Please note: refunds of the amount pledged to be donated will not automatically be made simply because you have changed your mind. It is for this reason that we ask that you make your choice to donate carefully. Variety (NSW/ACT) is under no obligation to give a refund if an error has been made on your part, but will endeavour to ensure that any genuine errors (such as to the amount donated) are rectified.

Variety (NSW/ACT), reserves the right to deduct any bank or transaction charges for any refund processed onto the donor. Should an error be detected and a request for refund be made after 60 days have expired, Variety (NSW/ACT) regrets that it is unable to refund any monies.